Admin Cum Customer Service Officer

  • SNS Network (M) Sdn Bhd
  • Petaling Jaya, Selangor, Malaysia
  • Jul 13, 2018
Full time Admin-Clerical Customer Service

Job Description

Responsibilities:

  • Execute division policy and ensure full adoption and comply with workflow or standard operation procedures
  • Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet.
  • Responsible for daily administration duties for the Company to ensure smooth running of daily operation.
  • To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution
  • Striving to achieve and maintain overall performance adhering to Premium Service Provider metric criteria.
  • Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.
  • To undertake any ad-hoc assignments as and when required.

Requirements:

  • Candidate must possess at least a Diploma/Bachelor's Degree in Business Administration or equivalent.
  • Required language(s): English, Bahasa Malaysia
  • Preferred language (s): Chinese
  • Fresh graduates are welcome to apply.
  • Organized, strong communication and excellent time management skills
  • High level of conceptual, analytical and problem solving skills
  • Positive attitude, self-motivated and customer service orientation.
  • Applicants must be willing to work in 3 Two Square, Petaling Jaya, Selangor.

 

Benefit

  • Basic salary+ Allowances
  • Overtime Claim
  • EPF & Socso
  • Annual Leave/ Medical Leave/ Medical Claim
  • Staff Purchase Scheme
  • Oversea Trip: Asia, America, Australia, Europe
  • Salary Review- Twice per year