Customer Service Officer (Call Center) 2 locations - Klang, Shah Alam / Melaka

  • Agensi Pekerjaan Asia Recruit (Professional Executive Search Firm & Leading Recruitment Agency)
  • Klang / Melaka
  • Dec 07, 2017
Full time Customer Service

Job Description

Requirements 

  • Min qualification : SPM with 2 year relevant work experience
  • Fresh Graduates (Diploma) (Degree) are encouraged to apply
  • Candidate with or without customer service experience can apply
  • Must be able to communicate and write well in ENGLISH
  • Ability to speak MANDARIN (special language allowance of RM300) is an added advantage but not necessary
  • Good interpersonal and communication skills
  • Basic computer literacy (MS Office)

Responsibility

  • Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation
  • Follow up and resolve customers complains and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure
  • Participate in ad-hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Any other duties assigned by the team leader  

Benefits

  • Shift Allowance = RM9 per night shift
  • Customer Service Allowance - RM150
  • KPI Allowance = RM100
  • Language Allowance (Mandarin) = RM300
  • EPF and SOCSO contribution
  • Salary ranging from RM1800 – RM3000
  • Melaka Call Center – SPM = RM1,500++, Diploma = RM1,700++, Degree = RM2,000++
  • Klang Contact Center – SPM = RM2,000++, Diploma = RM2,200++, Degree = RM2,500++
  • Must be able to work on shift basis with additional allowance of RM150 (1 shift = 8.5 hours) (5 working days)