Full-Time System Analyst with Flexiroam.com
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System Analyst with Flexiroam.com – IT Architect
Selangor , Damansara Perdana,Petaling Jaya
Posted Date: 12/04/2012
Provides technical assistance to customers by performing the following duties :
•End to end follow-up on incidents/requests to ensure proper closure and confirmation with customer
•Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
•Proactively follow- up on customer voice messages left in our support system.
•Rapidly establish a good working relationship with customers and other professionals (e.g., software developers);
•Excellent understanding of the technical fundamentals of the Internet. You should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
•Monitoring and maintaining computer systems and network.
•Other duties may be assigned as and when required.
2-3 years previous experience in a technical support role is an added advantage.Fresh graudates strongly encourage to apply as well.