3
applicants
Customer Service Engineer/IT-helpdesk @ KL, PJ and Bukit Jalil RM 1800 to 2800 (Based on experience)
at ASK Resources in Kuala Lumpur
RESPONSIBILITIES:
1. Oversees the day-to-day Request Management processes.
2. Ensures internal support staff accountability to the process
3. Reviews DSSR (RMS) requests daily.
4. Oversees the day to day DSSR (RMS) processes
5. Chairs regular request management meetings
6. Ensures database completeness and accuracy
7. Ensures established standards and processes are maintained
8. Liaises with support staff, vendors and customers for request management scheduling
9. Focal point for request organization and prioritization
10. Quality assurance of IT services request specification
11. Initiation of IT services request implementation
12. Oversight of implementation of IT services request
13. Post implementation review of implemented IT services request
14. Analysis of statistical data and reports preparation for customers
15. Handling customer satisfaction issues
REQUIREMENT:
Undergraduate degree or diploma
Expert knowledge of Microsoft Office applications
Expert knowledge of Remedy - not required at entry.
Self-starter, analytical and organized.
Good verbal and written skills.
Customer focused, sensitive to customer needs, their critical business cycles and schedules.
1. Oversees the day-to-day Request Management processes.
2. Ensures internal support staff accountability to the process
3. Reviews DSSR (RMS) requests daily.
4. Oversees the day to day DSSR (RMS) processes
5. Chairs regular request management meetings
6. Ensures database completeness and accuracy
7. Ensures established standards and processes are maintained
8. Liaises with support staff, vendors and customers for request management scheduling
9. Focal point for request organization and prioritization
10. Quality assurance of IT services request specification
11. Initiation of IT services request implementation
12. Oversight of implementation of IT services request
13. Post implementation review of implemented IT services request
14. Analysis of statistical data and reports preparation for customers
15. Handling customer satisfaction issues
REQUIREMENT:
Undergraduate degree or diploma
Expert knowledge of Microsoft Office applications
Expert knowledge of Remedy - not required at entry.
Self-starter, analytical and organized.
Good verbal and written skills.
Customer focused, sensitive to customer needs, their critical business cycles and schedules.
Published at 06-11-2009
Viewed: 99 times
Viewed: 99 times