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Helpdesk Analyst
at Seri Mahligai Sdn Bhd. in Kuala Lumpur
Responsibilities:
Job Purpose:
• Provide first line technical support to local and global clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straight forward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. It is a 24x7 operations.
Accountabilities:
•Answers calls within stated time guidelines.
•Analysis and interprets client inquiries to ascertain and solve issue.
•Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
•Escalates calls within stated guidelines.
•Provides information, advice or instruction in response to client inquiries.
•Provides a high degree of client satisfaction in all work undertaken.
•Receives and records client inquiries and processes paperwork/systems relevant to client queries.
•Liaises internally to enable client queries to be answered and problems solved.
Requirements:
•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.
•Fresh graduates/Entry level applicants are encouraged to apply.
•Proficient in English or Bahasa Malaysia or Both has added advantage.
•Ability to work on shift environment is mandatory.
Job Purpose:
• Provide first line technical support to local and global clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straight forward problems through to more complicated issues. Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction. It is a 24x7 operations.
Accountabilities:
•Answers calls within stated time guidelines.
•Analysis and interprets client inquiries to ascertain and solve issue.
•Provides accurate and creative solutions to client problems meeting all pre defined quality measurements.
•Escalates calls within stated guidelines.
•Provides information, advice or instruction in response to client inquiries.
•Provides a high degree of client satisfaction in all work undertaken.
•Receives and records client inquiries and processes paperwork/systems relevant to client queries.
•Liaises internally to enable client queries to be answered and problems solved.
Requirements:
•Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Computer Science/Information Technology or equivalent.
•Fresh graduates/Entry level applicants are encouraged to apply.
•Proficient in English or Bahasa Malaysia or Both has added advantage.
•Ability to work on shift environment is mandatory.
Published at 29-10-2009
Viewed: 127 times
Viewed: 127 times